Refund Policy

Last updated: December 2024

1. Our Commitment

At Home Tutor, we are committed to providing high-quality online tutoring services through Zoom. We understand that sometimes circumstances change, and we strive to be fair and flexible with our refund policy while maintaining the integrity of our service.

2. Session-Based Refunds

Cancellation Timeframes:

• 24+ hours before session: Full refund or free rescheduling
• 12-24 hours before session: 50% refund or rescheduling with $10 fee
• Less than 12 hours: No refund, but may reschedule with $15 fee
• No-show: No refund or rescheduling option

3. Package and Subscription Refunds

Multi-Session Packages:

• Unused sessions in packages can be refunded within 30 days of purchase
• Refund amount is calculated based on individual session rates minus a 10% processing fee
• At least 50% of the package must remain unused to qualify for refund

Monthly Subscriptions:

• Cancel anytime before the next billing cycle
• No refunds for partial months already billed
• Unused sessions expire at the end of the billing period

4. Technical Issues

We understand that technical difficulties can sometimes disrupt Zoom sessions. In such cases:

• Sessions disrupted by technical issues on our end receive full credit
• If technical problems persist for more than 15 minutes, full refund is provided
• Student-side technical issues may qualify for partial credit at our discretion
• We provide technical support to minimize disruptions

5. Satisfaction Guarantee

For ongoing sessions, if you’re not satisfied with the quality of tutoring:

• Contact us within 48 hours of the session
• We’ll investigate and work to resolve the issue
• Options include tutor replacement, session credit, or partial refund

6. Refund Process

How to Request a Refund:

1. Contact our support team via email or phone
2. Provide your account information and reason for refund
3. We’ll review your request within 2 business days
4. Approved refunds are processed within 5-7 business days
5. Refunds are issued to the original payment method

7. Non-Refundable Items

The following are not eligible for refunds:

• Completed tutoring sessions (unless covered by satisfaction guarantee)
• Digital materials and resources already accessed
• Administrative fees and processing charges
• Sessions missed due to student no-shows

8. Emergency Situations

We understand that emergencies happen. In cases of:

• Medical emergencies
• Family emergencies
• Natural disasters
• Other extraordinary circumstances

We will work with you on a case-by-case basis to find a fair solution, which may include full refunds, credits, or extended scheduling flexibility.

9. Contact Information

For refund requests or questions about this policy, please contact us: