Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, schedule tutoring sessions, or contact us for support. This may include:

• Personal information (name, email address, phone number)
• Educational information (grade level, subjects of interest)
• Payment information (processed securely through third-party providers)
• Communication records (emails, chat messages, session recordings)

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our tutoring services
• Schedule and conduct online tutoring sessions via Zoom
• Process payments and manage your account
• Communicate with you about your sessions and our services
• Analyze usage patterns to enhance user experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To fulfill the purpose of providing educational services
• To service providers who assist us in operating our platform
• When required by law to protect our legal rights

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Secure video conferencing through Zoom’s encrypted platform

5. Session Recordings

Zoom tutoring sessions may be recorded for educational purposes and quality assurance. By using our services, you consent to such recordings. Recordings are:

• Stored securely and accessed only by authorized personnel
• Used solely for educational review and service improvement
• Deleted after a reasonable retention period
• Available to you upon request for your own educational use

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your data
• File a complaint with relevant authorities

7. Children's Privacy

Our services are designed for students of all ages. For users under 13, we require parental consent before collecting any personal information. Parents have the right to:

• Review their child’s personal information
• Request deletion of their child’s data
• Refuse further collection of their child’s information

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: